Terms & Conditions - Online Courses

Effective date: October 10th, 2025 

 

1. General

By purchasing this course, you agree to these Terms and Conditions. These apply to all course content, access, and services provided.

2. Payment

Full payment, or a payment plan, is required before course access is granted. For invoice payments, access is granted once payment is received.

3. Refunds and Satisfaction Guarantee

You may request a full refund within 30 days of purchase if you feel the course has not delivered the promised value.

4. Course Access

You will receive unlimited access to the course and its materials, which are hosted on our platform. Some course materials, such as presentations and workbooks, may be downloaded for your personal use. Updates to the course will be provided free of charge.

5. Strategic Implementation Services

The purchase of The Product Operations Playbook course includes two (2) 60-minute one-on-one virtual consulting sessions ("Implementation Sessions") for a total of 120 minutes of service. These sessions are designed to assist the Customer with the initial application and strategic alignment of the course frameworks within their organization. These Implementation Sessions are subject to scheduling availability and must be redeemed within ninety (90) days of the course purchase date. These services are instructional and supportive only, and they fall under the liability limitations stated in Section 7. 

5.1 Self-guided Playbook

This package provides the full digital course content, exercises, and workbooks only. It does not include access to the two (2) 60-minute Implementation Sessions, exercise reviews, or any other personalized one-on-one consulting services.

6. Use and License

Course content is licensed for a single user, or for the number of users specified in your team license. Login credentials may not be shared, and content may not be resold or shared with unlicensed users.

7. Liability

The course provides frameworks and insights to help you analyze your business. However, it does not constitute professional, tailored business, legal, or financial advice. The implementation of the course content and the decisions and outcomes that result are your sole responsibility. We do not guarantee specific business outcomes, and results may vary.

8. Privacy

Your personal and company data are handled in accordance with our Privacy Policy. For this course, we collect your name and email to provide access and send regular updates. Your data will not be shared with any third-party marketing services. You can unsubscribe from our email list at any time, and if you would like your data to be removed from our systems, please send an email to [email protected].

9. Changes to Terms

We reserve the right to update these Terms and Conditions. Continued use of the course constitutes acceptance of changes.

 

Contact Us

If you have any questions, concerns or complaints about this Terms And Condition, please contact us: